Claro — abaixo está a versão completa em inglês britânico, mantendo a política atual sem a secção sobre Shopify e adaptada ao contexto de uma loja online no Reino Unido.

Privacy Policy

At Furvio Shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through our website, furvio-shop.com.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Furvio Shop is an online shop offering products for pets and their owners.

For the purposes of applicable UK data protection legislation, Furvio Shop is responsible for the processing of your personal information collected through our website.

2. Information We Collect

We may collect the following types of information:

Information you provide directly

When you place an order, contact us or interact with our website, we may collect:

• Full name

• Billing and delivery address

• Email address

• Telephone number

• Order and purchase details

• Information you provide when contacting our customer service team

Information collected automatically

When you browse our website, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Operating system

• Pages visited

• Date and time of visits

• Referring website

• General information about how you interact with our website

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Arrange delivery of purchased products

• Communicate with you about your orders

• Respond to customer service enquiries

• Process payments

• Prevent fraudulent or unauthorised transactions

• Improve our website, products and services

• Understand how customers use our website

• Send marketing communications where you have provided the appropriate consent

• Comply with applicable legal and regulatory requirements

• Protect the security and integrity of our website

We will only use your information for legitimate business purposes and in accordance with applicable data protection laws.

4. Legal Basis for Processing

Where applicable, we process your personal information on the following legal bases:

• Performance of a contract: to process and fulfil your order.

• Legal obligations: where processing is necessary for us to comply with applicable laws.

• Legitimate interests: where necessary to operate, improve and protect our business, provided that these interests do not override your fundamental privacy rights.

• Consent: where you have given us permission to process your information for a specific purpose, such as certain marketing communications.

Where processing is based on your consent, you may withdraw your consent at any time.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our website and support certain website functions.

Cookies may help us:

• Remember your preferences

• Keep items in your shopping basket

• Understand website traffic and usage

• Improve website performance

• Support relevant marketing activities

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

6. Payment Providers

Payments made through our website may be processed by third-party payment providers, such as Stripe.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

Furvio Shop does not intentionally store complete payment card details on its own systems.

7. Sharing Your Information

We may share your personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

• Payment service providers

• Delivery and fulfilment providers

• Technology and website service providers

• Customer support providers

• Fraud prevention and security services

• Professional advisers where necessary

• Government authorities or law enforcement where legally required

We only share information where there is a legitimate reason to do so and, where appropriate, require service providers to handle your information securely and in accordance with applicable data protection laws.

We do not sell your personal information to third parties.

8. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

• The purpose for which the information was collected

• Our legal and regulatory obligations

• Accounting and tax requirements

• The need to resolve disputes

• The need to enforce our agreements

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

10. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights including:

• The right to request access to your personal information

• The right to request correction of inaccurate or incomplete information

• The right to request deletion of your personal information in certain circumstances

• The right to request restriction of processing in certain circumstances

• The right to object to certain processing

• The right to data portability where applicable

• The right to withdraw consent where processing is based on consent

To exercise your rights, please contact us using the contact details provided below.

We may need to verify your identity before fulfilling certain requests in order to protect your personal information.

You may also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

11. Marketing Communications

Where permitted by law and where appropriate consent has been provided, we may send you marketing communications about our products, offers and promotions.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Unsubscribing from marketing communications will not affect essential communications relating to your orders or purchases.

12. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. Children's Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children without appropriate legal authorisation.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to address the situation.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of any third-party website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements or data protection practices.

Any updated version will be published on this page with the revised date where appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

16. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your privacy rights, please contact us:

Website: furvio-shop.com
Email: support@furvio-shop.com

We will endeavour to respond to legitimate privacy enquiries within a reasonable timeframe.

---

Your Privacy Matters

At Furvio Shop, we value your trust and are committed to handling your personal information responsibly, transparently and securely.