Returns & Exchanges

At Furvio Shop, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our Returns & Exchanges Policy below.

1. Returns

You may request a return within 30 days of receiving your order, provided that the product meets the return conditions outlined below.

To be eligible for a return, the product must:

• Be unused and in its original condition

• Be in its original packaging, where applicable

• Show no signs of damage caused by use

• Include any accessories or components supplied with the product

Products that do not meet these conditions may not be eligible for a refund.

2. Change of Mind

If you change your mind about your purchase, you may request a return within the applicable return period.

The customer may be responsible for the cost of return postage unless the product is faulty, damaged or was supplied incorrectly.

We recommend using a tracked delivery service when returning an item, as Furvio Shop cannot be held responsible for items lost or damaged during return transit.

3. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs or videos showing the problem, where appropriate

After reviewing your request, we may offer a replacement, repair or refund where applicable.

4. Exchanges

If you would like to exchange an item, please contact our customer service team before sending the product back.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer an alternative resolution, such as a refund.

5. Non-Returnable Items

Certain products may not be eligible for return where permitted by law, including products that:

• Have been used or damaged after delivery

• Cannot be returned for hygiene or safety reasons after being opened or used

• Have been personalised or specially made to order, where applicable

This does not affect your statutory rights.

6. How to Request a Return

To request a return, please contact us at:

Email: supporte@furvio-shop.com

Please include:

• Your full name

• Order number

• Product name

• Reason for the return

• Photographs or other evidence, where relevant

Our customer service team will provide you with the appropriate return instructions.

Please do not send an item back without contacting us first.

7. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will normally be issued to the original payment method.

Please allow a reasonable amount of time for the refund to appear in your account, depending on your bank or payment provider.

Original delivery charges may be refundable in certain circumstances where required by applicable law.

8. Return Postage

For change-of-mind returns, the customer may be responsible for the cost of return postage.

If the product is faulty, damaged during delivery or supplied incorrectly, Furvio Shop will review the circumstances and provide an appropriate resolution in accordance with applicable consumer protection law.

9. Your Statutory Rights

Nothing in this Returns & Exchanges Policy affects your statutory rights under applicable UK consumer protection law.

Where a product is faulty, not as described or does not meet applicable legal requirements, you may have additional rights and remedies.

10. Contact Us

If you have any questions about returns, exchanges or refunds, please contact our customer service team:

Furvio Shop
Email: supporte@furvio-shop.com
Website: furvio-shop.com

We are here to assist you with your request and will aim to resolve your enquiry as quickly as reasonably possible.